WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
When you access our website, we automatically collect and store some of your data in our server logs and in cookies, which are small files we sent to your computer when you visit our website.
This data does not allow us to directly identify you; however, it records data related to your browsing on our websites, such as the pages that you accessed, the date and time you accessed these pages, your search queries, information on your device (hardware model, operating system version, unique device identifier, Internet protocol address, hardware settings, browser type, browser language), the date and time of your request and referral URL.
We may use third-party advertising companies or affiliates to display advertisements on our website. These third-party advertising companies or affiliates may separately place or recognise a cookie file on your browser in the course of delivering advertisements to the Site. We cannot see the information collected or stored in third-party cookies. We do not provide personal data about you to these third-party advertisers or affiliates or to any other third party.
The provision of your personal data is not required if you only want to visit our website. This means that you may refuse to accept cookies by configuring your web browser accordingly (for more information, refer to the ‘help’ section of your web browser). However, refusing cookies is likely to disrupt your navigation on our website, in particular by preventing you to access to certain parts of it.
DATA WE COLLECT WHEN YOU SIGN UP OR WHEN YOU ORDER PRODUCTS
Some of the services offered on our website require you to sign up. If you want to use these services, we will ask you to provide us with personal data, and we thank you to provide us with complete and accurate data, and also to inform us if your data needs to be updated. If you do not provide us with complete and accurate data, or if you do not inform us that your data needs to be updated, we may not be able to provide you with the services you requested.
We collect the following categories of your personal data:
- Identification data, including your name, telephone number, e-mail address, home address, log in and password, photograph, and date of birth (or age).
- IT data, including data related to your browsing on our websites, such as the pages that you accessed, the date and time you accessed these pages, your search queries, information on your device (hardware model, operating system version, unique device identifiers, Internet protocol address, hardware settings, browser type, browser language), the date and time of your request and referral URL.
- Financial data, including your credit card details, are not be collected by us; when placing an order you are redirected to a third-party service provider dealing with the payment process.
We only use your personal data within the limits authorized by the laws and regulations. Sometimes, we shall use your personal data because the laws and regulations require us to do so. In any case, we do not make any automated decisions solely on automatic processing which may produce legal effects concerning you, or similarly significantly affect you.
We use your personal data for the following purposes:
- We use your identification data to facilitate delivery of goods you have purchased from us, update you on the progress of your order, send reminders for replenishment, process automatic re-orders, handle returns and service your account, and contact you in case of a product recall. Such a process is based upon the agreement we enter into.
- We anonymize your IT data and use it to improve your experience on our website, identify and report on bugs and issues, assess the impact of changes we make on customer behaviour, analyse and improve the performance of the website. Such a process is operated for our legitimate interest.